Privacy Policy
Privacy Policy
Royal Plus Cleaning Services LLC
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or book a service(s) from www.royalpluscleaning.com and/or https://royalpluscleaningservices.bookingkoala.com/booknow the “Site.”
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WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
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We collect Device Information using the following technologies:
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Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
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Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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Google Analytics: “Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand.”
Also, when you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, billing address, physical cleaning location/address, payment information (including credit card numbers that we accept: VISA, Mastercard, American Express, Discover, email address, and phone number. This is called Booking Information.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Booking Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Booking Information that we collect generally to fulfil any service(s) placed through the Site (including processing your payment information, and providing you with invoices and/or booking confirmations).
Additionally, we use this Booking Information to communicate with you, and to screen our bookings for potential risk or fraud. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use Royal Plus Cleaning Services LLC. How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by visiting the link above.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place a booking through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 17.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us info@royalpluscleaning.com.